As an NHS body, we have a duty to involve others in our plans and decisions, particularly by those who will be affected by what we are doing. This does mean the general members of the public and patients, but also involvement of others such as local councillors, patient groups, voluntary organisations, NHS partners, carers and many more. Involving others is something we want to do and know we should do.
Our strapline With You, For You, aims to embody this commitment and promise. We have adopted tried and tested ways to engage and allow two-way communication, such as surveys, public listening events, meeting up with community groups and their members, one to one phone interviews, focus groups and more.
We create a Duty to Involve Report every year to try and tell the story of how we involve others. See past reports below. Our Equality and Diversity Report which we produce annually also goes into some of this in more detail.
To summarise, we need to involve others because:
- The NHS belongs to everyone, you deserve a say
- NHS clinicians/commissioners must understand your needs to do their jobs
- We are a public-sector body and open to scrutiny in everything we do
- It is legally required
- We cannot achieve our vision alone and must involve our partners
- Our local community, voluntary and faith sector is proactive and important in this
- Our community has good ideas of how to improve the services they use
- It is important you understand how we reached our decisions, and why
- One of our goals is to reduce health inequalities and your views help us prioritise
- We care about what you think
- You can tell us what is working and what is not, and how it is for you
- Our involvement encourages self-care and an active role for our communities
- You have told us you would like more control and the knowledge to manage your conditions
Duty to involve reports
- Duty to involve report 2013/2014
- Duty to involve report 2014/2015
- Duty to involve report 2015/2016
- Duty to Involve Report 2016/2017
- Duty to Involve Report 2017/2018
- Duty to Involve Report 2018/2019
Communications and Engagement Strategy
How we support you to be involved
- We ensure our materials are well presented, clear to follow and written in plain English.
- We communicate in different ways, taking into consideration everyone’s abilities and preferences around digital versus traditional print communication for example.
- We always aim to choose venues while considering accessibility and consider the needs of our patients.
- We reimburse patients where possible for any travel costs incurred traveling to our events.
- We work to a buddy system for larger events so patients have someone responsible who will meet you and guide you through the day
- We create Glossary of Terms to make sure we help others understand some of the language we use
- We share what we can after events so everyone can see what took place and remain transparent
- We always ask for any special considerations we need to make in advance such as hearing loops, access, travel choices etc.
- We produce summary documents of larger long read documents where possible to help communicate to our local population.
- We use patient feedback to continuously improve our events, and the way we involve others.
- We create a Duty to Involve Report every year to ensure we have showcased examples of how we have done this.
- We populate our You Said, We Did page on our website to show examples of how we have involved others, listened and made changes as a result.
We produce a Patient Experience report every quarter which goes to our Quality and Safety Committee. This is completed by the CCG and highlights patient experience we have gathered through complaints and PALs activity, stakeholders, events and other engagement activity. It also includes patient experience from our providers, to allow us to identify any learning and any further steps we may want to take.
How can you get more involved?
Being part of our My View group is the best way to stay involved in what we are doing now and in the future.
My View is a group of local people who live (or work) in West Lancashire and are interested in local health services. It is a virtual group and you can be involved as much as you like.
By signing up, you will receive a regular newsletter which includes invitations to take part in surveys, attend events, read breaking health news or find out more about our plans and decisions, and how you can get involved along the way. To sign up, please contact firstname.lastname@example.org or visit https://www.westlancashireccg.nhs.uk/myview/