What is a Privacy Notice

What is a Privacy Notice

A privacy notice is a statement that describes how West Lancashire CCG collects, uses, retains and discloses personal information. Different organisations sometimes use different terms and it can be referred to as a privacy statement, a fair processing notice or a privacy policy.

To ensure that we process your personal data fairly and lawfully we are required to inform you:

  • Why we need your data
  • How it will be used and
  • Who it will be shared with

This information also explains what rights you have to control how we use your information.

The law determines how organisations can use personal information. The key laws are: The Data Protection Act 2018 (DPA), the Human Rights Act 1998 (HRA), and the common law duty of confidentiality.

Within these pages we describe instances where West Lancashire CCG is the “Data Controller”, for the purposes of the Data Protection Act 2018, and where we direct or commission the processing of patient data to help deliver better healthcare, or to assist the management of healthcare services.

West Lancashire CCG recognises the importance of protecting personal and confidential information in all that we do, all we direct or commission, and takes care to meet its legal duties.

The CCG’s privacy notice is available here: Privacy Notice

This part of the fair processing notice outlines the management of the notice, contact details and other access to information legislation.

Complaints about how we process your personal information

In the first instance, you should contact Customer Care Team Jubilee House Lancashire Business Park Leyland PR26 6TR

Freephone:  0800 032 2424

Telephone:  01772 777 952

Textphone:  01772 227 005

Email: mlcsu.customercarelancashire@nhs.net


If, however, you are not satisfied that your complaint has been resolved, you have the right to contact the Information Commissioner to lodge a complaint:

Information Commissioner’s Office
Wycliffe House
Water Lane,
Wilmslow SK9 5AF

Tel: 0303 123 1113


Changes to our Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this web page. This notice was last updated on 01/06/2018.

Data Protection Notification

West Lancashire CCG is a ‘data controller’ under the DPA. We have notified the Information Commissioner that we process personal data and the details are publicly available from the:

Information Commissioner’s Office
Wycliffe House
Water Lane,
Wilmslow SK9 5AF

Registration number: ZA001547

How to contact us

Please contact us via our Data Protection Officer if you have any questions about our privacy notice or information we hold about you:

Information Governance lead

Hilldale, Wigan Road, Ormskirk, Lancashire, L39 2JW

Phone: 01695 588000

Email: WLCCG.info@nhs.net

Last updated on 29 September 2021 at 06:46 by Meg Pugh