COVID-19 Health Services

COVID-19 Health Services

If you or a loved one falls ill during the COVID-19 pandemic, it is important to know how to access local health services.

GP practices All practices are open and can offer phone, video and face to face consultation. Please continue to access your practice by calling their normal number.

Walk in Centre and Urgent Treatment Centre Urgent Treatment Centre in Ormskirk and Walk-in Centre in Skelmersdale are open every day for pre booked appointments made over the phone in advance only from 8am – 8pm and can treat minor injuries and minor illnesses. 01695 402 180. GPs are your first port of call to treat minor illnesses when they are open

Medicine Please continue to order your prescriptions in the usual way and only order your repeat prescription if it is due in seven days. Please do not stockpile medicine. Please contact your pharmacy if you are unable to collect your medicine in person.

Ordering prescriptions can now be done easily online or using your smartphone with the myGP or Patient Access website and smartphone app. Search myGP or Patient Access in the app store or online.

Community services All patients will be screened by phone first – contact the Single Point of Access with any queries: 0300 247 0011.

Urgent help If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111. If it is a serious or life-threatening emergency, call 999.

Mental health 24/7 mental health urgent response line 0800 953 0110. 24/7 mental health and wellbeing helpline 0800 915 4640 or text ‘hello’ to 07860 022 846. More information available at

Dental If you are in pain or in need of support and need help or advice, please telephone your dental practice in the usual way. Dental practices will commence opening from Monday 8 June 2020 for all face to face care.

If you are not registered with a dentist you can go to or call the Lancashire Dental Helpline on 0300 1234 010 from 10am – 5pm.

To support NHS services, it is important that you do not visit hospitals or doctors’ surgeries with dental problems.

Further help If you need further practical support for example with food, please contact West Lancs Together Call 0800 616 667, Monday to Friday 9am – 5pm.

All local NHS services for children and young people, covering both physical mental health needs are still very much available as well, although some of the services may look and feel different in how they are accessed. The image below highlights what services are available and how they can be accessed.

Stay Alert, Control the Virus, Save Lives – ALL patients are reminded to follow national NHS advice around staying at home and what to do is symptoms occur


The details above portray the status as of 22 June 2020. All services may change during the pandemic. Follow West Lancashire CCG on social media for latest updates on changes to health services locally.

Last updated on 29 September 2021 at 06:43 by Meg Pugh