Need urgent care this Bank Holiday (30 August)? Think 111 First

111 First

RESIDENTS in West Lancashire are reminded to utilise the NHS 111 service if they need urgent care during the upcoming Bank Holiday weekend.

111 online ( can help patients who feel unwell but do not have a life-threatening emergency. The service will help direct you to the appropriate place for treatment which could be a pharmacy, walk-in centre or accident and emergency department. People without access to the internet can dial 111.

GP practices and some pharmacies will be closed but other services will remain open, with some operating on different hours to usual. A full breakdown of available services is included below.

Dr Peter Gregory, local GP and chair at NHS West Lancashire Clinical Commissioning Group (CCG), said: “Utilising the 111 online service is vital as the NHS manages huge demand across the system. They can direct you to the appropriate service and can help ease pressure on emergency services, as well as helping patients avoid potentially lengthy waiting times by giving you a timed appointment should you need one.

“The Prescription Ordering Direct service is closed on Bank Holidays and so I would again urge residents to order their repeat prescriptions well in advance. Some pharmacies are open to help you treat common ailments.”

Details of services were correct at the time of writing but may be subject to change. Check West Lancashire CCG’s website and social media channels (Twitter: @WestLancsCCG) for any updated information.


Details of services available over August Bank Holiday


You can find a wealth of trusted advice about hundreds of health conditions and details of GPs, pharmacies in your local area by visiting This useful website also includes a handy symptom checker.

You can also get the NHS App on the App Store or Google Play. The NHS App is the simple and secure way to access a range of NHS services on your smartphone and tablet.


NHS 111 First

People who need urgent NHS care across West Lancashire are being asked to contact NHS 111 before going to a hospital accident and emergency department or walk-in centre.

NHS 111 will direct people to the most appropriate health service which may include a walk-in centre, GP practice, pharmacy or hospital.

If patients are assessed as needing to attend a hospital or a walk-in centre, they will get a timed appointment at a hospital emergency department.

There are walk-in centres in West Lancashire at Ormskirk Hospital (L39 2AZ) and The Concourse, Skelmersdale (WN8 6LJ), and both are open 8am-8pm on Bank Holiday Monday.

In a medical emergency, people should always call 999.



Some pharmacies will be open on Bank Holiday Monday (30 August). Please note this information is subject to change; check with your pharmacy before you visit:

  • Asda Pharmacy, Ingram, Skelmersdale, WN8 6LU (9am-6pm)
  • Morrisons Pharmacy, Park Road, Ormskirk, L39 3RB (10am-4pm)

To find your local pharmacy, visit:



In West Lancashire you can manage your repeat prescription by contacting the POD. Please note the POD do not order prescriptions on behalf of Parbold Surgery, Hall Green Surgery and Beacon Primary Care, please contact these surgeries direct to order your repeat prescription.

The POD will be closed on Bank Holiday Monday and patients should order any prescriptions they need in advance.

If you prefer you can also manage your repeat prescription by using the FREE Patient Access website and/or smartphone app. Search ‘patient access’ on your smartphone app store, or visit and contact your GP surgery for registration details. If using Patient Access for the very first time, you will first have to contact your GP practice so that you can register to use the app.


Your Local GP

Your GP can also help for non-emergency illnesses you cannot treat yourself. A GP will be available from 8.00am to 6.30pm weekdays (local GP practice times may vary). If you don’t have a GP, you can register with your local surgery.

Practices across West Lancashire will be closed on Bank Holiday Monday but extended access has now resumed, meaning residents can access a GP seven days a week, including Bank Holidays. A full list of regular extended access times is available via the CCG’s website.

Access on Monday 30 August is at the following three practices (all 9am-Midday):

  • Burscough Health Centre, 1 Stanley Court, Burscough, L40 4LA
  • Ormskirk Medical Practice, 18 Derby Street, Ormskirk, L39 2BY
  • Sandy Lane Health Centre, Skelmersdale, WN8 8LA

To book an appointment, call your GP practice and make an appointment as you would do normally. Please note this is a pre-booked service. If you or a loved one falls ill in the evening, when your GP is closed, call freephone NHS 111.


Mental Health support

If you are feeling anxious, depressed or simply need some to talk to, help is there. You can contact Mindsmatter, Monday to Friday, 9am – 5pm on 01695 684 177 or online via the Mindsmatter webpage.

Mindsmatter will not be open over August Bank Holiday but you can contact the Samaritans 24 hours a day, 365 days a year on freephone 116 123.

Alternatively, Lancashire and South Cumbria NHS Foundation Trust’s [LSCFT] wellbeing and mental health line is a freephone, out of hours service for people requiring support in relation to their own mental health or someone they know. The service is available on 0800 915 4640 (Monday-Friday 7-11pm, Saturday-Sunday 12pm-12am).

LSCFT’s crisis line is also available 24 hours a day, every day of the year if you need urgent help on 0800 953 0110. People who prefer text communications can text HELLO to 07860 022846.



For emergency treatment when your dentist is closed, call 0300 1234 010.


COVID-19 walk-in vaccinations

Walk-in vaccinations are taking place across West Lancashire for both first and second doses. On Saturday 28 August, two sites are available for walk-in vaccinations offering both first and second doses of Pfizer and AstraZeneca:

  • Birleywood Health Centre, Skelmersdale, WN8 9BW (9:30am-5pm)
  • Hants Lane Clinic, Ormskirk, L39 1PX (8:30am-1:30pm)

If you are attending for a second dose, please ensure it is at least eight weeks since your first.

Alternatively, you can book a COVID-19 vaccination via the NHS national booking service online or by calling 119.



If you need a COVID-19 test on Bank Holiday Monday, you can get a test at sites in West Lancashire. For the symptomatic testing sites, residents should book their test on in advance or by calling 119.

At the time of writing, West Lancashire Borough Council were still finalising testing arrangements. For the latest updates, visit West Lancashire Borough Council’s website ( for the most up-to-date information.

All residents can also order a pack of lateral flow tests via the website.

If you need medical advice about your symptoms visit: