Need urgent care this Bank Holiday (31 May)? Think 111 First

111 First

HEALTH bosses in West Lancashire are reminding residents to utilise NHS 111 First if they require urgent care over the upcoming Bank Holiday weekend (Monday 31 May).

Launched in late 2020, NHS 111 First should be the first port of call if you are feeling unwell but it isn’t a 999 emergency. NHS 111 staff will refer you to the appropriate place for treatment which could be a pharmacy, walk-in centre or accident and emergency department.

Using NHS 111 First either online by visiting or by calling 111 if you do not have access to the internet, it is fast and simple and the easiest way to be sign posted to the right service that you or a loved one needs. This could be a local pharmacy, GP or a walk-in center. In an emergency, you should call 999.

Dr Peter Gregory, local GP and chair at NHS West Lancashire Clinical Commissioning Group (CCG), said: “Right across the NHS we are now coming under immense pressure as restrictions are eased and residents need to access health care. NHS 111 First is vital in ensuring that patients are guided to the right service they need and also helps ease pressure on our vital health services.


“The NHS 111 First system will refer you into the correct place dependant upon your symptoms. Using this system allows us to plan ahead, avoid lengthy waiting times and ensures we can maintain social distancing at all of our centres.


“I would also like to remind residents that several pharmacies are open over the Bank Holiday weekend and would urge anyone needing repeat prescriptions to plan ahead as the Prescription Ordering Direct service will be closed over the weekend.


“Help us help you by using NHS 111 First and playing your part as the health service deals with rising demand during the ongoing pandemic.”

Below are a full list of services available on Bank Holiday Monday (31 May 2021). Residents are advised to familiarise themselves with the details as some services may be working on reduced hours while others, such as the POD, are closed.

Details were correct at the time of writing but may be subject to change. Check West Lancashire CCG’s website and social media channels (Twitter: @WestLancsCCG) for any updated information.


Details of services available on Bank Holiday Monday (31 May)

NHS 111 First

People who need urgent NHS care across West Lancashire are being asked to contact NHS 111 before going to a hospital accident and emergency department or walk-in centre.

NHS 111 will direct people to the most appropriate health service which may include a walk-in centre, GP practice, pharmacy or hospital.

If patients are assessed as needing to attend a hospital or a walk-in centre, they will get a timed appointment at a hospital emergency department.

There are two walk-in centres in West Lancashire at Ormskirk Hospital (L39 2AZ) and The Concourse, Skelmersdale (WN8 6LJ), and both are open 8am-8pm on Bank Holiday Monday.

In a medical emergency, people should always call 999.



You can find a wealth of trusted advice about hundreds of health conditions and details of GPs, pharmacies in your local area by visiting This useful website also includes a handy symptom checker.

You can also get the NHS App on the App Store or Google Play. The NHS App is the simple and secure way to access a range of NHS services on your smartphone and tablet.



One pharmacy is scheduled to be open on Bank Holiday Monday (31 May). Please note this information is subject to change; check with your pharmacy before you visit.

Pharmacy Opening time
Asda Pharmacy (Ingram Road, Skelmersdale, WN8 6LA) 9am – 6pm


To find your local pharmacy, visit:



In West Lancashire you can manage your repeat prescription by contacting the POD. Please note the POD do not order prescriptions on behalf of Parbold Surgery, Hall Green Surgery and Beacon Primary Care, please contact these surgeries direct to order your repeat prescription.

The POD will be closed on Bank Holiday Monday and patients should order any prescriptions they need in advance.

If you prefer you can also manage your repeat prescription by using the FREE Patient Access website and/or smartphone app. Search ‘patient access’ on your smartphone app store, or visit and contact your GP surgery for registration details. If using Patient Access for the very first time, you will first have to contact your GP practice so that you can register to use the app.


Your Local GP

Your GP should be your first point of contact for non-emergency illnesses you can’t treat yourself. A GP will be available from 8.00am to 6.30pm weekdays (local GP practice times may vary). If you don’t have a GP, you can register with your local surgery.

Practices across West Lancashire will be closed on Bank Holiday Monday but extended access has now resumed, meaning residents can access a GP seven days a week, including Bank Holidays. A full list of regular extended access times is available via the CCG’s website.

Access on Monday 31 May is from the following three GP practices:

Site Opening time
Sandy Lane Health Centre 9am – Midday
Ormskirk Medical Practice 9am – Midday
Burscough Health Centre 9am – Midday


To book an appointment, call your GP practice and make an appointment as you would do normally. Please note this is a pre-booked service. If you or a loved one falls ill in the evening, when your GP is closed, call freephone NHS 111.


Mental Health support

If you are feeling anxious, depressed or simply need some to talk to, help is there. You can contact Mindsmatter, Monday to Friday, 9am – 5pm on 01695 684 177 or online:

Mindsmatter will not be open over Easter Bank Holiday but you can contact the Samaritans 24 hours a day, 365 days a year on freephone 116 123.

Alternatively, Lancashire and South Cumbria NHS Foundation Trust’s [LSCFT] wellbeing and mental health line is a freephone, out of hours service for people requiring support in relation to their own mental health or someone they know. The service is available on 0800 915 4640 (Monday-Friday 7-11pm, Saturday-Sunday 12pm-12am).

LSCFT’s crisis line is also available 24 hours a day, every day of the year if you need urgent help on 0800 953 0110. People who prefer text communications can text HELLO to 07860 022846.



For emergency treatment when your dentist is closed, call 0300 1234 010.



If you need a COVID-19 test on Bank Holiday Monday, you can get a test at the following sites. For the symptomatic testing sites, residents should book their test on in advance or by calling 119.

Symptomatic Testing

Site Opening time
Edge Hill University, St Helens Road, Ormskirk, L39 4QP 8am – 1:30pm
Westgate Overflow Car Park, Skelmersdale, WN8 8LJ 8am – 1:30pm


Asymptomatic Testing

Site Opening time
The Interchange Burscough Station, Burscough, Ormskirk, L40 0RZ Midday – 4pm


All residents can also order a pack of lateral flow tests via the website.

All details were correct at the time of writing. Please check West Lancashire Borough Council’s website for the most up-to-date information.

If you need medical advice about your symptoms visit:


Your local health services: 

To find your local health services and to check pharmacy opening times in West Lancashire, visit:

For the latest up-to-date information, keep an eye on our social media channels.