The NHS in West Lancashire is calling for parents or carers of children to tell us about their experiences of using local children’s health services. Two focus groups are taking place at the Evermoor Hub at the following times. The session will be informal and will be led by children’s lead at NHS West Lancashire Clinical Commissioning Group (CCG) Kim Williams. All details will be treated confidentially.
• Wednesday 6 November 6-7pm
• Wednesday 13 November 1.30pm – 2.30pm
Kim Williams comments: “We have recently collected information from visitors to the children’s A&E, urgent treatment centre and walk-in centre, to help us understand why people chose to use that service, what helped them make the decision of where they would seek support and how their experiences was. These conversations at the focus group will build on some of what we have learned so far. We would like to explore further what is important to users of urgent care services and what they might consider in the future that may improve their experience and be more convenient and appropriate. Sometimes urgent care services are accessed by children who could have been treated appropriately in the community or can be managed at home with the right knowledge and support to keep themselves well. We would like to improve services available for children locally in West Lancashire so views of individuals and families using these services is critical”.
“If anyone is unable to make either focus group date but would like to share their thoughts, a one to one phone call can be arranged by contacting us directly’.
Places for focus groups need to be confirmed in advance, by contacting firstname.lastname@example.org If you’re unable to attend the focus group but have views to share, we would still appreciate you getting in touch by the same email address so we can set up a phone call.
Both focus groups will take place at the The Evermoor Hub in Skelmersdale (WN8 9HR).