Patient Listening Exercise Update – Viran Medical Centre

Patient Listening Exercise Update – Viran Medical Centre


A patient listening exercise was undertaken from May 26 – June 15, 2018 in relation to the long-term future of Viran Medical Centre. At the launch of the exercise, patients of the practice received one communication per household, which contained all relevant information pertaining to the listening exercise, including details of the listening events and other channels by which patient could put forward their views.

The exercise concluded with 73 patients attending the listening events, 18 people emailing their feedback, 37 people contacting the Freephone helpline, 27 patients completing a comment card at Viran Medical Centre, and 1 patient sent a letter. A total of 7.1% of the patient population engaged in the listening exercise and fed back their views.

The main concern articulated throughout was a desire to commission a local, quality and sustainable service for patients. Patients would prefer to keep Viran Medical Centre independent of other practices in the locality but expressed a view that were they to be dispersed to other local practices, they would appreciate an outreach clinic or branch surgery located within Hesketh Bank. Other patient’s concerns included continuity of care; capacity at other local existing practices; the permanent premises of the practice; the increased in residential housing; the poor transport links; and the elderly and vulnerable patients. Please refer to the full report attached below.

The Patient Listening Exercise Report, the Independent Transport Survey, premise options, Equality Impact Assessment, General Practice Forward View and financial implications and sustainability will be considered by NHS England (Lancashire & South Cumbria) and NHS West Lancashire CCG commissioners in relation to the next steps. NHS commissioners have fed back the Health Overview Scrutiny Committee at Lancashire County Council and the Primary Care Commissioning Committee. 

Patients at the Viran Medical Centre have now received the enclosed next step communication.