The NHS in West Lancashire is welcoming views from the general public about experiences of using local community health services.
As part of its ongoing re-procurement of the community services contract, NHS West Lancashire Clinical Commissioning Group (CCG) would like to know what is working well locally and what could be improved. Community health services and primary care includes various local services such as GPs, district nurses, community matrons, mental health services, podiatry, dieticians, physiotherapists, occupational therapists, treatment room services, leg ulcer clinic, continence service, MSK (musculoskeletal) clinics and end of life care teams.
The CCG has launched a survey, which is available online via: surveymonkey.com/s/joinedupcare. Printed copies of the survey can be requested directly from the CCG by calling 01695 588 203 or emailing email@example.com
Claire Heneghan, chief nurse of NHS West Lancashire CCG, said:
“As local healthcare commissioners, we must continuously review all the contracts we hold in terms of patient safety, quality and choice, clinical evidence and value. This procurement is therefore part of normal NHS practice. This decision to re-procure is part of our vision for joined up care, which will bring improvements in care locally and deliver services closer to people’s homes.
“We will ensure we work collaboratively with everyone, such as hospital and community staff, the voluntary sector and other partners, on our plans and importantly consider the local community’s views as part of this process. This element of co-design is something we’re committed to. It is crucial we understand from the people using these local services what is going well, what could be improved and any other experiences or feedback they wish to share”.
The CCG’s website is updated regularly with news on this procurement including a summary of the local NHS body’s vision for joined up care: www.westlancashireccg.nhs.uk. More information can be requested by contacting the NHS using the details above.