A healthcare initiative which will allow patients to book GP appointments, request repeat prescriptions and view their medical records online has been rolled out across all GP practices in West Lancashire aimed at improving patient care and supporting patients to take more control of their healthcare.
Patients will be able to access this service from their computer, smartphone or tablet, meaning they will no longer have to call or visit their GP practice to carry out routine tasks such as booking appointments or requesting repeat prescriptions.
The service will compliment, not replace, the traditional methods of accessing services. This means that those without a computer, or who do not want to join up to patient online, can still call or visit the surgery to book appointments and request repeat prescriptions.
Staff at many of the practices already involved in the scheme, have reported a ‘freeing up’ of phone lines as more patients make use of patient online services. This gives staff more time to deal with other important issues and queries.
Dr John Caine, local GP and chair of NHS West Lancashire Clinical Commissioning Group (CCG) said: ‘‘Patient online will enable patients to take greater control of their health and wellbeing by allowing them to book appointments or request repeat prescriptions online, depending on the service being offered by individual practices. Allowing patients to access such services online will prove more convenient and remove the need to call or visit the surgery in person. This project is one of a number of exciting technology initiatives that we are delivering that are aimed at improving the way care is delivered to our population.”
NHS England is working closely with the Royal College of General Practitioners (RCGP), patients, carers, practice managers and GP leaders to raise awareness of and support for the patient online initiative.