Chief Inspector calls for people’s views on Liverpool Heart and Chest Hospital NHS Foundation Trust

England’s Chief Inspector of Hospitals is inviting people to tell his inspectors what they think of the services provided by Liverpool Heart and Chest Hospital NHS Foundation Trust.

People’s views and experiences will help inspectors decide what to look at when they return to the Trust, in April, under the Care Quality Commission’s current programme of comprehensive inspections. The formal inspection will start on Tuesday 26 April 2016.

The Chief Inspector, Professor Sir Mike Richards, is leading large inspection teams including clinical and other experts, along with specialist inspectors and experts by experience, to inspect all of England’s acute hospitals.

To ensure the views of patients and the local community are properly heard, CQC inspectors will hold an informal Trust Stall at the hospital to gather people’s feedback on:

  • Thursday 14th April at 12pm – 3pm. In the main entrance at Walsh Road – Liverpool Heart and Chest Hospital, Liverpool, Merseyside, L14 3PE

People are being encouraged to meet the inspectors and tell them about their experiences of care from the Trust in the past year. They can also say where they would like to see improvements made in the future.

Sir Mike said: “Our inspections are designed to provide people with a clear picture of the quality of the services in their local hospitals, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

“We know there is too much variation in quality – these in-depth inspections allow us to get a much more detailed picture of care in hospitals and community services than ever before.

“Of course we will be talking to doctors and nurses, managers and patients in the hospital.  But it is vital that we also hear the views of the people who have experienced the care provided by the trust over the course of the last year or so, or anyone who wants to share information with us.  This will help us plan our inspections, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell my team what you think, and make a difference to NHS services in the area.”

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be given one of the following ratings:  Outstanding, Good, Requires Improvement, Inadequate.

Sir Mike’s inspection team will look in detail at eight key service areas: medical care; surgery; intensive/critical care; end of life care; specialist rehabilitation; and outpatients.

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